Privacy Policy

Last updated: 26/2/2026

Central Butchery (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase online, place an order for pickup or delivery, or shop with us in-store.

1. Information We Collect

We may collect personal information in both eCommerce and in-store contexts, including:

a) Customer Information

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

b) Order & Purchase Information

  • Products purchased (online or in-store)

  • Order history and receipts

  • Click & collect or delivery preferences

  • Special instructions related to your order

c) Payment Information

  • Payments made in-store or online are processed securely through third-party payment providers

  • We do not store full credit or debit card details

d) Website & Technical Information

  • IP address

  • Browser type and device information

  • Pages viewed and interactions with our website

  • Cookies and analytics data

e) Customer Communications

  • Enquiries made via our website, email, phone, or in-store

  • Feedback, reviews, or complaints

Providing personal information is optional; however, certain information is required to process purchases, fulfil orders, or respond to enquiries.

2. How We Use Your Information

We collect and use personal information to:

  • Process online and in-store purchases

  • Manage payments, deliveries, and click & collect orders

  • Provide receipts, order confirmations, and customer support

  • Communicate with you regarding orders or enquiries

  • Improve our products, services, and customer experience

  • Manage promotions, loyalty programs, or special offers (where applicable)

  • Send marketing communications where you have opted in

  • Comply with legal and regulatory obligations under New Zealand law

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, promotions, or special offers.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. We do not send marketing communications without consent where required by the Privacy Act 2020.

4. Disclosure of Personal Information

We may share your personal information only where reasonably necessary, including with:

  • Payment processors and POS system providers

  • Delivery and courier services

  • eCommerce, website hosting, and IT service providers

  • Accounting, legal, or professional advisers

  • Government or regulatory authorities where required by law

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with privacy obligations.

5. Cookies & Website Analytics

Our website uses cookies and analytics tools to:

  • Enable essential website functionality

  • Analyse traffic and customer behaviour

  • Improve website performance and usability

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Storage, Security & Retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes secure systems, restricted staff access, and reputable third-party service providers.

Personal information is retained only for as long as necessary to:

  • Complete transactions

  • Meet legal, tax, or regulatory requirements

  • Resolve disputes or enforce agreements

7. Access, Correction & Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any information that is inaccurate, incomplete, or out of date

Requests can be made by contacting us using the details below. We will respond within the timeframes required by law.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Central Butchery
Email: centralbutcher1@gmail.com
Phone: 06 765 5822
Address: 236 Broadway, Stratford, 4332, Taranaki

By using our website, making a purchase, or engaging with us in-store, you acknowledge that you have read and understood this Privacy Policy.